FAQ

Shipping is not included within the price of the product. It usually takes 7 business days from the day you placed the order to deliver. It will be shipped through USPS and it includes tracking and delivery in 1-3 business days (within the U.S.).

After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return.

In the event that you receive a damaged item, please email info@troythedesigner.net with “Damaged Item” in the subject.